Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

Your worst moments will become your greatest opportunities for building true customer loyalty.

Not every person who gets mad for petty reasons is a Karen, but this is the best way to describe this situation. A lady yelled at a retail employee because she couldn’t find the ketchup brand she ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. MEMPHIS, Tenn. — A McDonald’s manager says ...

Add Yahoo as a preferred source to see more of our stories on Google. Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a ...

MIAMI BEACH, FLA. (WSVN) - A Miami Beach deli owner is speaking out after he was attacked by an angry customer. Business owner Richard Sauzo said a man, who was trying to shoplift in his store, threw ...