Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

In April 2021, the US Supreme Court issued its decision in Facebook v. Duguid narrowly construing the Telephone Consumer Protection Act’s (TCPA) “automatic telephone dialing system” definition. In so ...

The automated phone systems and website of lender and servicer Mr. Cooper are running again following a cybersecurity incident that forced the company to lock down certain technology systems. On Oct.

May 7—No longer will you hear "Brownsville Police Department how can I help you" when you call the department. An automated phone system has taken over the PD telephone lines and will answer the calls ...