Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

SAN RAMON, Calif. & LONDON--(BUSINESS WIRE)--BT and Five9, a leading provider of the intelligent CX Platform, today announced that they are expanding their partnership to enhance the choice of contact ...

The FINANCIAL — BT announced the successful delivery of a ‘BT Cloud Contact’ solution for Wincor Nixdorf’s new contact centre. Wincor Nixdorf is a leading global supplier of IT solutions and services ...

BT has expanded its contact center portfolio for the United States with the addition of a cloud-based IP contact center service based on Cisco's unified communications and collaboration technology. BT ...