Two-thirds of CX leaders call their most recent AI project a success, but many projects are hitting substantial roadblocks, ...

According to McKinsey, 33% of companies are implementing GenAI solutions in one or more business areas. What about the other 67% of companies? Why aren’t they implementing GenAI solutions now? Several ...

Over half of the organisations that participated in a recent Gartner survey said they planned to increase their customer experience (CX) budgets to support analytics. However, for those with lower ...

New Laivly research finds board-level scrutiny is forcing CX teams to declare early success on AI projects that aren't ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

A patched Google Dialogflow CX flaw shows why enterprise AI chatbots need stronger access controls, logging, and runtime ...

Is your CEO or CMO getting pitched a new customer experience (CX) solution? Before they commit to anything, have them read this frank viewpoint about the space. Wanting to give your customers a great ...

Rogue Agent, a vulnerability in Google Cloud Dialogflow CX, allowed attackers to control agents and exfiltrate sensitive data.