Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

Artificial intelligence tools that can “listen” to live calls and provide real‑time guidance are increasingly attractive to businesses, including sales and customer service among other functions.

That’s incredibly helpful — not to mention quite legal (see below). And it means you can capture all the details of a call, even if you’re a sloppy notetaker or you don’t have a pen handy. With ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Caller identity app Truecaller has introduced call recording on both iOS and Android. While restrictions on both operating systems prevent apps from recording calls natively, Truecaller is getting ...

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

Recording phone calls can help recall important details for various situations. For example, it can help relay directions and contact information, as well as remember dates and times for events and ...

Pixel 9 phones in the US currently require manually activating Call Notes on every call to record, transcribe, and summarize them. Google has been spotted testing automatic call recording within the ...

Apple has transformed the way iPhone users manage their calls with the release of iOS 18.1. This update introduces seamless call recording and transcription features, empowering users to effortlessly ...

Apple’s release of iOS 18.1 introduces an innovative feature: the ability to record and transcribe phone calls directly on your iPhone. This innovation eliminates reliance on third-party apps, ...

Google is changing its Play Store policy to clamp down on a workaround that call recording apps were using, potentially closing the final loophole that allowed these apps to exist (via NLL-Apps on ...