The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

The newly structured team will oversee the entire process—from order processing ... With Brompton’s continued investment in its customer service capabilities, we have more exciting developments in the ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Using Hanlon’s Razor and maintaining empathy in customer service takes a little practice. It helps having a mentor like Bob ...

The HR and recruiting sector has ranked as the second best for customer service, according to new research. The ‘Customer Service Report’, by WhatsApp business communications specialist Esendex, ...