If you have a genuine love for travel and are always helping your friends and family plan their vacations, then it's qui ...

Planning a trip can be exciting, but let’s be honest—it can also feel like a logistical nightmare. From juggling dates and budgets to narrowing down destinations and preferences, the process can ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent if ...

Becoming a travel agent isn’t difficult, but some experience will help. There generally aren’t any licenses or certificates required to be a travel agent in the United States. However, each state has ...

A couple’s efforts to use credit to book a new European trip was stymied by questionable customer service, until our columnist stepped in. By Seth Kugel In August 2020, we booked a trip to Iceland for ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...