Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce Inc. is strengthening artificial intelligence capabilities in its contact center-oriented Service Cloud to identify recurring issues better, recommend next steps based on customer feedback, ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Salesforce has announced Unified Knowledge, a complementary gen AI-enabled offering to its Data Cloud which can pull in unstructured data from third party sources, such as Google Drive, SharePoint and ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Today, Five9 announced the next step in its 15+ year collaboration with Salesforce, a focus on delivering joint AI-powered solutions to improve customer experiences. The latest release of Five9 for ...

As noted previously, when Veeva ended its licence agreement with Salesforce, it not only triggered a battle royale for ...