In the year ahead, governments will operationalize artificial intelligence, automate cybersecurity, redesign digital workplaces and rightsize hybrid clouds to improve citizen services.

Understanding how to improve service delivery in municipalities is essential for promoting community development, public trust ...

The ANC has established a service delivery 'war room' to address local government challenges ahead of the 2026 elections.

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Get the latest federal technology news delivered to your inbox. As American society grows increasingly reliant on digital platforms, the U.S. federal government is working to modernize its own legacy ...