The contact center is the point where the customer experiences the reality of a company's customer acquisition, retention, and loyalty strategies – obviously critical components in helping the company ...

Gone are the days when call centers had only the phones to worry about. Today's centers must contend with and effectively manage a whole new slew of customer contact channels. The proliferation of the ...

RICHMOND, Va.--(BUSINESS WIRE)--AMC Technology, L.L.C., a global leader in multi-channel contact center integration software , today announced, with partner Sixbell Nekotec Solutions, the successful ...

Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...

Yes, a Multichannel Contact Center CAN Replace a Dozen Apps Your email has been sent Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our ...