Some companies want you to have a good experience and others couldn't care less, but either way you're bound to have a bad experience now and again. Here's how to approach the problem calmly and write ...

I've often heard that there are two kinds of customers, those who will complain and those who won't. The ones who complain are better for a company because they're more likely to stick around if the ...

When you run a business, you interact with suppliers as much as customers. When a customer has a complaint for you, you should resolve it. Just the same, if you have a complaint with a supplier, you ...

New Delhi [India], March 27: In today's competitive market, every business aims to achieve 100% consumer satisfaction to establish itself as a trusted brand. However, there are times when products or ...

Q: Our board (sadly) only meets four times a year. And, the notion of prudent spending for reserve items seems dead on arrival as to our suggestions as local, on-property-resident observers. As an ...