AI search threatens content-driven traffic. World History Encyclopedia saw a 25% traffic drop after appearing in Google’s AI ...

More than half (53%) cite website search difficulties as their biggest self-service frustration, underscoring the need for unified AI-search solutions MONTREAL, LONDON and NEW YORK, April 8, 2025 ...

Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling  more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif., April 8, ...

AI as a sanity-checking ally. AI is being used to monitor agent stress, cognitive load, and burnout risk—acting as a real-time support system, not just a compliance watchdog. Reducing burnout, ...

The awards honor practitioners and vendors who exemplify the design and implementation of a superior customer experience strategy. SAN FRANCISCO — CMSWire, the world’s foremost publication covering ...

From rising ad prices to delayed campaigns, inflation isn’t just a consumer issue. Here’s what marketers need to know now.

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...

The latest AI platform on the block breaks down its logic for you—perfect for campaign clarity and team trust. Just don’t ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

Logik.ai’s technology will accelerate ServiceNow’s CRM footprint and momentum in Sales and Order Management SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business ...