Specialized AI tools beyond ChatGPT can often help with copywriting, image and video creation, and building online chatbots.

As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.

Retailers adopting generative AI chatbots remain legally responsible for misleading responses under Australian Consumer Law.

Digital transformation in banking is no longer a boardroom ambition. It has become a survival strategy. Conversational AI ...

Meta will allow rival AI chatbot providers to offer their services on WhatsApp for a fee, which ranges from €0.0490 to ...

Explore the challenges customers face with AI-driven customer service and the need for human empathy in resolving complex issues, highlighting the balance between automation and personal touch in ...

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishaps ...

Keypoint Intelligence today announced the launch of Keypoint Intelligence Keypoint Engage, a new suite of AI-powered execution services designed to help organizations turn trusted industry operations ...

The Global Banking & Finance Review Awards Program has officially opened nominations for Excellence in Innovation – AI Customer Service ...

Artificial intelligence has spent the last few years creeping into our daily routines. It writes emails, drafts reports, and helps us plan trips. But at SXSW 20 ...

Meta will allow rival AI chatbots on WhatsApp in Europe after EU antitrust scrutiny, though providers must pay message-based API fees.

Emotional intelligence in AI is being positioned as the next big leap, but experts and users question whether it’s real empathy or just convincing simulation.