I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Haibot has released its Support Helpdesk AI Agent, a conversational automation module that re-imagines first-line IT support as a structured, guided experience delivered through WhatsApp. This is not ...

Zendesk users gain live device insight in every ticket, accelerating resolution and improving IT/security collaboration Automox App for Zendesk Integration The Automox Autonomous Endpoint Management ...

New integration combines agentic AI and zero-touch automation to dramatically reduce ticket volume, resolution time, ...

SparrowDesk’s new startup program offers Startups its Enterprise plan to manage support end-to-end, powered by AI; ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Universities are facing a digital challenge. Students expect seamless online experiences, but many institutions struggle with outdated IT. AI-powered IT service management is now crucial. It ...

BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.

Fraud targeting travel advisors is on the rise, with leading industry organizations warning agencies to remain vigilant ...

AP SSC Hall Ticket 2026 released March 5 on bse.ap.gov.in. Download via official WhatsApp (9552300009). UDISE data ...

Over the past few days, the nation has been overwhelmed with news about the about the recent security services recruitment.