Zoom's latest virtual agent release targets organizations ready to move beyond basic chatbot interactions toward fully automated, cross-system customer resolution. Zoom Communications unveiled Zoom ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

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PayPal bug in loan app exposed sensitive customer data for five months Some accounts saw unauthorized transactions; victims reimbursed and passwords reset PayPal ...

An East Point woman says PayPal locked up nearly $10,000 of her money when it deactivated her business account. “I’m sorry ...