Q4 2025 Earnings Call March 19, 2026 8:00 AM EDTCompany ParticipantsJin Li - Head of Investor RelationsLong Chen - Founder, ...

Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.

Allen Lab Affiliate Benjamin A. Barsky examines alternative emergency response programs — arguing for a democratic model of public safety governance in which responses to nonviolent incidents are ...

When paired with Quality Assurance and Performance Improvement (QAPI) and leadership training focused on communication, deeply involved coaches were able to support staff to move the needle on quality ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

New research from the University of Notre Dame studies how local nongovernmental organizations in Ethiopia, Malawi and the Central African Republic maintain and repair community water handpumps. The ...

WASHINGTON, March 4 (Reuters) - The Federal Communications Commission said on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The Sacramento nonprofit runs a call center connecting ...

For years, the architecture of global financial fraud has operated in plain sight – not in dark alleys or hidden basements, but in brightly lit office spaces filled with headsets, scripts, and ...