Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters ...

A cyberattack by Iran-linked hackers on the medical technology company Stryker last week highlighted the modern threats facing the United States.

More than 17 years after Denise Amber Lee was abducted and killed, the Sarasota County man convicted of her murder was ...

Exacom's logging recorders are integrated with more than 85 existing radio networks, 911 call handling systems and enterprise voice systems.

The San Diego County Sheriff's Office has deployed a new system with artificial intelligence to answer calls that are not ...

After attending HIMSS March 9-12 in Las Vegas, health system CIOs are excited about implementing agentic AI — and getting a return on investment from it — while governance is becoming “sexy,” as one ...

Oneida County has launched two new technology platforms for its 911 Dispatch Center, one of which is an AI-powered ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Voice AI agents have compelling enterprise use cases, but integrating them with existing telephony systems poses many ...

The San Diego County Sheriff's Office launched an AI call system to streamline non-emergency calls, improving efficiency without replacing dispatchers.

At long last, player protest with ball or strike calls can be handled with something other than ineffectual arguing. Beginning with the 2026 MLB season, players will have the power to appeal the ...