Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...

ServiceNow's acquisitions of Moveworks and Logik AI reaffirm just how serious it is about being a leader in the agentic era of CRM. But what else does the company need to do for that to really happen?

ServiceNow's acquisitions of Moveworks and Logik AI reaffirm just how serious they are about being a leader in the Agentic Era of CRM. But what else do they need to do for that to really happen?

Recently, we wrote about people's worst experiences with entitled and rude customers, and now we're back for more. Here are ...

Customer service is in AI’s sights. Sales and support roles are among the most impacted, with AI agents proving to be more ...

"Spitting Off the Edge of the World" tops the February ranking. By Kevin Rutherford Yeah Yeah Yeahs’ “Spitting Off the Edge of the World,” featuring Perfume Genius, sports a big boost in ...

Featured pricing is subject to change. Karen O and Yeah Yeah Yeahs are coming out of the woodwork again. After a quick pair of spring and fall 2023 treks in support of their fifth studio album ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

A beloved indie rock band has confirmed plans to reunite for its 25th anniversary. The Yeah Yeah Yeahs announced their “Hidden in Pieces” tour dates Monday, including UK and U.S. concerts.

Celebrating 25 years, Yeah Yeah Yeahs have announced a very special “Hidden In Pieces Tour” with three Los Angeles show dates at the Orpheum Theatre on July 9, 10 & 11, 2025. For this ...