A single story can do more for your culture and your brand. Here's how empowerment drives customer service and brings your customers back.

SAP rebrands Emarsys as Engagement Cloud with plans to expand into enterprise-wide orchestration - SiliconANGLE ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The last few years, my burning question on SAP CX has been a simple one: Is SAP serious about CX? Given all the changes in SAP's CX approach, it's a fair question for SAP - and its customers. SAP's ...

WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

A year ago, my pick for the biggest story of SAP Sapphire was how amidst RISE and Copilots, the previously named "public cloud edition" almost stole the show. Not only did SAP emphasize their public ...

An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

Thank you for joining us on the "Enterprise AI hub." In this episode of the Infosys Knowledge Institute podcast, Infosys's Chad Watt speaks with Joanna Milliken, CEO of SAP Emarsys, about how SAP’s ...

Companies have invested billions in generative AI (gen AI) and large language models (LLMs). Some now have chief AI officers. But despite the money and buzz, driving business impact cleary remains a ...