TCN Contact Centre Solution Increases Revenue By 180% In One Year Five9 Genius AI Process: 4 Steps to Delivering Business Value with AI Alvaria Teams Up with Zoom to Enhance Customer Engagement in Contact Centres Ventrica – The Future of Customer Experience: Trends Shaping 2025 The future of customer service: AI’s impact on contact centre agents ESP Group Secures NHS Contract for NSS ...

Jan 16, 2025 · As we head into 2025 the contact centre industry stands at the crossroads of innovation and adaptation. Industry leaders are rethinking strategies, leveraging technology, and addressing workforce challenges to meet the evolving needs of both customers and colleagues. Here at the CCMA we are ...

Jan 23, 2025 · We spoke to Ben Booth, CEO and Founder of MaxContact, who shared insights into the trends businesses in the contact centre industry can expect to see in the year ahead, along with tips to ensure they are well-equipped to navigate these shifts.. AI evolution and implementation “One of the biggest trends we are likely to see get bigger in 2025 is the continued implementation and evolution of ...

2 days ago · contact-centres.com supplier directory - equipment ad services from the uk contact centre industry for the yk contact centre industry

Jan 23, 2025 · The national survey, conducted by OnePoll and commissioned by TCN reveals that the UK customer service landscape continues to evolve, and in 2024, TCN surveyed 2000 of the UK general public for the first time to establish their preferences when it comes to being contacted by call centres across a range of sectors.

Oct 22, 2024 · Unveiled: What are Contact Centres Doing Right Now? Joe O’Brien, Head of Communications at Sabio Group, discusses “What Contact Centres are Doing Now” – sponsored by Sabio Group, lifts the lid on what’s really happening in the UK contact centre industry, having been pulled together following conversations with more than 200 contact centre professionals across the country.

Jan 16, 2024 · For additional information about the State of Contact Centres in 2024 and to download the eBook Click Here. Puzzel is Europe’s leading cloud-based contact centre solutions provider, serving over 1,200 organisations in 40 countries.

6 days ago · Industry news and information fromt he UK contact Centre Industry

Jan 29, 2024 · Stale scones and lukewarm tea – that’s what often passes for customer service these days. But for those of us in the UK retail space committed to delighting customers, 2024 has baked up some tasty trends we can serve up to take customer care to the next level.

Jan 17, 2024 · Stuart Dorman is Chief Innovation Officer at Sabio Group. Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.